Community residents will be able to use the ParqEx platform to book parking through the ParqEx app (via smartphone or website). For all your parking needs check out the instructions below.
How to reserve parking
1
Launch ParqEx App
Authorized users will receive username and password to sign in to the ParqEx App.
Download the free ParqEx app from your smart phone or use the web app.
2
Book Parking!
• From the Renter side menu, select “Book for a Guest”.
• Select the property, enter the Arrival and Departure dates and times and click “Search” to find a parking spot.
• Then, click “Book” to continue. Choose “Yes” or “No” for “Do you know your guest information?” and enter your guest’s info if you selected “Yes”. Click “Place Order”.
3
Enter Vehicle Information & Park
Make sure you have entered accurate vehicle information. That’s it!
User Guides
Why do I need to provide my name, email, phone, and vehicle information?
Providing this information helps secure the community and ensure the proper people have access. Email & mobile phone is important to ensure you receive important notifications.
Is Vehicle information necessary?
Yes, accurate vehicle information (Make, Model, Color & License Plate) is required in order to keep the property secure and enforce spot designation.
How can I change the email address on file with ParqEx?
Contact ParqEx Customer support with the correct email address and you’ll be set up with a new account.
What if I already have a ParqEx account?
Guest Parking at this property is private, meaning that approved user emails are added to a list that allows them to perform actions at the property. If the ParqEx account email has not been added to the permission list, you will not have access. Contact ParqEx customer support.
What to do if someone is incorrectly parked in your assigned parking space?
If you are unable to access your assigned space for any reason please contact the owner or rental manager and inform them of the issue. If you are unable to reach the owner or rental manager please contact ParqEx customer support for assistance.
What if I don’t receive the email notification to claim their parking reservation?
Please check your junk/spam/promotions mail folder. Also, add “no-reply@parqex.com” to their email safe list to prevent this from happening in the future.
If you need help or need to ask us a question, just send us an email here.
Need immediate help? Call 855.727.7391
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PLANS | PERSONAL Self-managed using the ParqEx platform Get Started | BUSINESS Self managed with some help from ParqEx customer support SIGN UP | ENTERPRISE Manage with help from ParqEx Account Manager & customer support SIGN UP | CONCIERGE Dedicated ParqEx Account Manager will help you setup and manage your account with priority customer support SIGN UP | CUSTOM A custom-solution tailored to your property requirements. Dedicated ParqEx Account Manager will work with you to come up with the perfect solution REQUEST DEMO |
| Spots | 1 | 4 | 20 | 100 | 90 |
| Users | 1 | 10 | 50 | 300 | 500 |
| Contract & Invoicing | - | 1 yr | 2 yr | 2 yr | - |
| One-Time Setup Fee Per Access+ device (controls 3 access points) | $ 250.00 | $ 750.00 | $ 1,000.00 | - | |
| Public Marketplace Commission | 20% | 20% | 20% | 20% | 20% |
| Internal Marketplace Commission | 4.5% | 4.5% | 4.5% | 4.5% | 4.5% |
| Onboarding & Training # of hours included per contract term | - | 1 | 3 | 5 | 5 |
| Trial (Pilot) | NA | 1 month | 1 month | 1 month | NA |
| Seats included # of users that can access the (shared) account | 1 | 1 | 3 | 5 | 5 |
| iPhone, Android & Desktop app |  | | | | |
| Customer support Email, phone and chat support | | | |||
| ParqEx Account Manager |  | ||||
| Notifications | |||||
Email alerts | | |  | | |
SMS alerts | | | | | |
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| MARKETPLACE | |||||
| Manage property, spot & listings | | | | | |
| Advanced Settings | | | | ||
| Blackouts | | | | ||
| Surge pricing | | | | ||
| Dynamic pricing | | | | ||
| Extended stay configuration & pricing | | | | ||
Lead time | | | | | |
Parking spot sorting & selection | | ||||
| Rules | | ||||
# of bookings per renter per month | | ||||
| # of simultaneous transctions permitted for a user | | ||||
# of hours a renter can book per month | | ||||
| Payment Processing | | | | | |
PayOnExit | | ||||
| Marketing | |||||
| Featured Listings | | | | ||
| Demand priority planning | | | | ||
Mailchimp Integration | | | | | |
Personalized Campaigns | | | | ||
Monthly Automated Campaigns | | | | ||
Bulk Message Execution | | | | ||
Promotions | | | | ||
Email Marketing | | | | ||
Digital Marketing | | | | ||
Social Media Coverage | | | | ||
Promo materials | | ||||
Ratings & review management | | | |||
| Competetive Pricing analysis | Annual | ||||
| | |||||
| INTERNAL TENANT MANAGEMENT | |||||
| Public versus Private property | | | | ||
Internal tenant management features | | | | ||
Advanced permission management capability | | | | ||
Parking spot sorting | | ||||
| Rules | |||||
# of bookings per renter per month | | ||||
# of simultaneous transactions permitted per user | | ||||
# of hours a renter can book per month | | ||||
Custom Tiered Pricing | | ||||
| Importing And Cleaning Up Your Database | Annual | Quarterly | Monthly | ||
| Categorize users by company or custom tags | | | |||
Access management | | | |||
| Activity monitoring & reporting | | | |||
| Track spot, renters by their unit numbers | | | |||
| | |||||
| ACCESS+ | |||||
Manage Access | |||||
Short term | | | | | |
Long term | | | | | |
Advanced Permissions | |||||
| Manage permissions by spot | | | |||
| Manage permissions by user | | | | | |
Access Log dashboard & reporting | | | | | |
| Role based security | available | | |||
| Property Access Logs Management module | available | | |||
| Property Access Log for enforcement module | available | | |||
| Notifications | |||||
| Request for access notifications | available | | |||
| Notifications when property is accessed | available | | |||
| | |||||
| GUESTPARQ | |||||
| Guest / visitor parking functionality | available | | | ||
| Guest Parking Management | available | | |||
| Notifications | |||||
Advanced reporting | available | available | |||
| | |||||
| ENFORCER | |||||
| Enforce by property | available | available | |||
| Do not tow list management | available | available | |||
| Violations | available | available | |||
| Custom violation types & fees | available | available | |||
| Integration with ticketing/towing partners | available | available | |||
| Coordination with enforcement partner | available | available | |||
| Role based permissions (Enforecement agent, manager and admin) | available | available | |||
| Notifications | available | available | |||
| Automated Daily enforcement data report for a property via email | available | available | |||
| | |||||
| ACCOUNTING & FINANCE | |||||
Payout options | | | | | |
| Monthly statement | | | | | |
| Detailed monthly statements for tax & reporting purposes | available | available | |||
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| ADMIN MODULES | |||||
| Customer Search | |||||
Guest Parking Management | |||||
| Email Logs | |||||
| Account setup and Management | |||||
| Access+ Logs (read-only) | |||||
| Access+ Advanced Logs for Field OPS & Admin | |||||
| Role based permissions | |||||
| Read-Only | |||||
| Manager | |||||
| Owner | |||||
| Notifications | |||||
| Schedule real time, daily, weekly or monthly reports | |||||
| | |||||
| ONBOARDING & TRAINING | |||||
| User guides | | | | ||
| Knowledge base & FAQ | | | | ||
| Videos | | | | ||
| In-person training for staff | | | |||
| In-person training & onboarding of tenants/renters | | | |||
Custom branded training material | available | available | |||
| | |||||
| ADVANCED CUSTOMER SUPPORT | | ||||
| Developing And Maintaining Your Communication Strategy to tenants/residents | | | |||
| Monitoring listing quality | | | | | |
Managing requests | | | | | |
| | |||||
| OPERATIONS SUPPORT | |||||
| Site surveys | |||||
Access+ - hardware maintenance | Annual | Annual | Annual | Quarterly | Quarterly |
Network check | Annual | Annual | Annual | Quarterly | Quarterly |
Signage check | Annual | Annual | |||
| Get Started | SIGN UP | SIGN UP | SIGN UP | REQUEST DEMO |
