Access+ Controller for Property Parking Management
ParqEx is excited to announce that we have built a new, highly sought-after access control feature for property management and staff. With the most recent update of our property management admin app, authorized users can use an Access + Controller. Read on to learn more about how the Access + Controller facilitates on-site access control needs!
Product Feature:
The latest update to ParqEx‘s Property Parking Management admin app introduces the Access+ Controller module, a significant enhancement to streamline access control management within residential properties. This new module is designed as a pop-up feature within the PPM V3 app. It provides on-site admin staff and management teams with an intuitive interface to assist residents, unit owners, and tenants experiencing difficulties with the ParqEx access control app on their phones while on the property.
Purpose:
The Access+ Controller’s primary objective is to ensure seamless access control at various points, such as parking area gate arms, garage doors, pedestrian doors, and secure elevators, especially when users encounter technical issues with the standard app. This module enhances the overall user experience by reducing wait times and frustration caused by app-related problems. Additionally, it enhances the overall experience of property management staff by giving them control of these access points, versus previously not being able to accommodate users’ frustrations.
Workflow:
- Identifying the User:
- Upon hearing from a resident, owner, renter/tenant, or guest having difficulty gaining extry or exit at an access point, an admin staff member initiates the “Access+ Controller” pop-up within the PPM V3 app.
- The admin staff member must then select the user they are assisting. This user could be a resident, a unit owner, or a renter/tenant of the property.
- Reason for Access:
- The admin staff then selects from a predefined list of common issues why the user cannot operate the access control via the app. These reasons include internet connectivity issues, app error messages, user error, guest access without reservation, unfamiliarity with the app, and expired reservations.
- Detailed Notes:
- The admin staff must enter additional notes detailing the specific request or any pertinent information about the situation. This step is crucial for record-keeping, security, and future reference.
- Operating the Access Point:
- Once all necessary information is entered, the admin staff gains access to the controls for operating the required access point, granting the user essential access.
The “Access+ Controller” module within PPM V3 is a testament to our commitment to enhancing property management solutions. By swiftly and efficiently addressing common user issues, we aim to improve the living experience in residential properties, making them more secure, accessible, and user-friendly. For our existing ParqEx clients, use the latest version of the Property Parking Management admin app.
For prospective clients: Our team listens to requests and builds features for property management and owners seeking access control solutions! Don’t hesitate to book a demo with us. We will provide detailed information on what ParqEx can do for your property, listen to any specific requirements your property may have, and accommodate them as needed!
