Customer Service Archives - ParqEx https://parqex.com/dt_team_category/customer-service/ The Smart Parking Technology Solutions for Self Managed Parking Real Estate Mon, 27 Jan 2025 14:27:25 +0000 en-US hourly 1 https://parqex.com/wp-content/uploads/2024/12/cropped-cropped-icon-76_2x-32x32.png Customer Service Archives - ParqEx https://parqex.com/dt_team_category/customer-service/ 32 32 Spot https://parqex.com/dt_team/spot/ Fri, 30 Oct 2020 20:40:01 +0000 https://parqex.com/dt_team/spot-2/ Spot is a key member of the ParqEx family. After spending countless years as a veteran of a downtown Chicago firehouse, he retired from the hook-n-ladder to pursue a less stressful but equally noble job – to improve parking in and around the city.

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]]> Spot is a key member of the ParqEx family. After spending countless years as a veteran of a downtown Chicago firehouse, he retired from the hook-n-ladder to pursue a less stressful but equally noble job – to improve parking in and around the city. Asking him about his days on the force, he barked, “Our unit’s response times to emergencies was among the best in the country. The problem was when we got to the address, we couldn’t ever find a place to park the truck.” It left him scratching his ears, thinking there had to be a solution…

Today, Spot helps ParqEx users begin their searches for better parking. You’ll see him the next time you look for a parking spot on the ParqEx app.  He was never the biggest, the strongest, or the oldest, but he is certainly the smartest at seeking great parking spots. Therefore, he has become a valued member of the team and helps us find or list parking spots.

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]]> Thomas O’Hern https://parqex.com/dt_team/thomas-ohern/ Sun, 18 Aug 2019 16:25:40 +0000 https://parqex.com/dt_team/thomas-ohern-2/ Thomas O’Hern is an Operations Specialist at ParqEx, focused on handling various new projects, Access+ installations, coordinating with vendors and customers, and providing an exceptional user experience.

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]]> Thomas O’Hern is an Operations Specialist at ParqEx, focused on handling various new projects, Access+ installations, coordinating with vendors and customers, and providing an exceptional user experience.

In his spare time, you’ll find this Monmouth College grad and Chicago native hanging with family and friends, swimming, and eating out in the city.

If you have an operations issue or question, please hit Thomas up!

Thomas O'Hern, Customer Support Specialist

Thomas O’Hern, Customer Support Specialist

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]]> Thomas O'Hern, Customer Support Specialist Grant Alsup https://parqex.com/dt_team/grant-alsup/ Fri, 10 May 2019 19:59:57 +0000 https://parqex.com/dt_team/grant-alsup-2/ Grant is a member of the ParqEx customer service team, with a focus on developing strategies to merge industry best practices with the ParqEx product to enhance the customer experience.

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]]> Grant is a member of the ParqEx customer service team, with a focus on developing strategies to merge industry best practices with the ParqEx product to enhance the customer experience.

With a background in theater, customer service, and leading teams to success, Grant feels right at home in the role. This former Husker is an avid fan of Chicago’s theater scene, thrifting, and short walks on the beach that end in tacos.

If you have a customer support question or issue, or you were so happy with Grant’s previous support that you want to buy him a taco, please reach out to him directly!

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